Store Policy

Welcome to Erlenbach Design Studio! We create handcrafted jewelry with care and passion. Each piece is unique, and we strive to make your shopping experience as beautiful as our designs. If you have any questions, reach out any time — we’re here to help.

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Shipping Policy

• Free Shipping: We offer free USPS shipping within the Continental United States. Orders are processed within 2-3 business days and typically arrive within 3-7 business days after shipment.

• International Shipping: At this time, we only ship within the continental USA.

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Returns & Exchanges

Your satisfaction is important to us. If you’re not completely happy with your purchase, you can return or exchange it. Here’s how it works:

• Returns/Exchanges: Contact us within 14 days of receiving your order to request a Return Merchandise Authorization (RMA).

• How to Start a Return: Email info.erlenbach@gmail.com with your order number and reason for return or exchange. We’ll send you instructions and an RMA number.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we can’t guarantee that we’ll receive your returned item.

• Condition of Returns: Items must be unused, in original packaging, and in the same condition as received.

• Refunds/Exchanges: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.

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Privacy Policy

We respect your privacy and are committed to protecting your information.

• Personal Information: We collect only the information necessary to process your order and provide customer support. We do not sell or share your information with third parties except as required for order fulfillment.

• Cookies: Our website uses cookies to improve your browsing experience and help us understand how our site is used. By using our site, you consent to our use of cookies.

• Security: We take reasonable measures to protect your personal information, but please remember that no method of transmission over the Internet is 100% secure.

 

If you have any questions about our policies, please contact us at info.erlenbach@gmail.com. Thank you for supporting our small business!