SHIPPING & RETURNS
Shipping Policy
Free Shipping: We offer free USPS shipping within the Continental United States. Orders are processed within 2-3 business days and typically arrive within 3-7 business days after shipment.International Shipping: At this time, we only ship within the continental USA.​Returns & ExchangesYour satisfaction is important to us. If you’re not completely happy with your purchase, you can return or exchange it. Here’s how it works:
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Returns/Exchanges:
Contact us within 14 days of receiving your order to request a Return Merchandise Authorization (RMA).How to Start a Return: Email info.erlenbach@gmail.com with your order number and reason for return or exchange. We’ll send you instructions and an RMA number.Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we can’t guarantee that we’ll receive your returned item.Condition of Returns: Items must be unused, in original packaging, and in the same condition as received.Refunds/Exchanges: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.​